We want to make sure you love your order! However, if you decide you'd like to return your item(s) to us, we will gladly accept it within 14 business days (assuming all items are unwashed, unused and not monogrammed or customized in any way). Items must be returned with tags attached, in the original packaging to be eligible for refunds. Upon receipt of the returned items, we will refund you the price of the item(s) you wish to return minus the shipping cost. Before you send back any returns, please reach out to firstname.lastname@example.org to begin all return requests. Returns that are shipped back to us without prior approval from us will not be refunded. Any returns received past the 14 day return window are subject to a 25% restocking fee. All monogrammed and customized products are not returnable.
If you received a defective or incorrect item, we will replace it or refund its cost at no expense to you. Please email us and include pictures of the areas of concern (particularly for damage or defect) with your initial inquiry to expedite our ability to get a resolution in motion for you.
For monogrammed/personalized orders, given the fact that we custom personalize each of our monogrammed products, they are not eligible for our regular return policy and are non-refundable. Please allow for 7-10 business days for processing time on all monogrammed/personalized orders.